Returns

Return Period

Money back guarantee

Returns are accepted within 21 days from the date you receive your package. Log in to your customer account to start a return request. For customers in the Netherlands, we offer the option to receive a return shipping label for a flat rate of € 4,99—will be deducted from your refund. We do not charge a restocking fee on any returns.

Exchanges

In-Store only

To simplify the process, you can only exchange an item in our Rotterdam store. In any other case, simply return the item and place a new order.

Conditions

Original packaging please

The condition for returning an item is that the item is unused, undamaged and in original packaging. We kindly ask you to pack the shoe box first when returning shoes. Please do not glue envelopes or use adhesive (tape) directly on the original shoe box. Thank you for your consideration!

Refund

Within one week

Once we received the item, the purchase price including the shipping costs we charged will be refunded to your account within 1 week (according to the Dutch Distance Buying Act). Please note that if you reside in the Netherlands and wish to receive a shipping return label, a flat fee of € 4.99 will be deducted from your refund for each return.

Damage

Now what?

If you have received a damaged or defective product from us, please contact our helpdesk immediately. Should we receive a damaged or defective return item, we are required to charge this item.

Complaints

Handling with care

We highly value the satisfaction of our customers. For this reason, we will treat your complaint with the utmost care. If you have a complaint about an item, please return the item to us at your own expense. We will process and review your complaint as soon as possible. Should there still be any doubts about the nature of the complaint, we will forward the product to the relevant manufacturer.

Complaint acceptance

If your complaint is accepted, we will send you a new product as soon as possible and refund your shipping costs.

Complaint dismissal

However, if your complaint is rejected, you will be informed by us. We will provide the reason for rejection and hope to jointly resolve the complaint. If you wish to receive the returned item, then the shipping costs are at your expense.

Warranty

All our products are covered by the warranty of the manufacturer.